FAQ

It’s super easy to order your favourite Wedesi styles:

1. Browse our collection and pick what catches your eye.
2. Select your size (check our size chart if needed).
3. Click ‘Add to Cart.’
4. When ready, click the cart icon (top right). You can keep shopping or hit ‘Checkout.’
5. Log in to your account or create one if you’re new.
6. Add your shipping details, choose a payment method, and click ‘Place Order.’

Once your order is placed, you’ll get a confirmation email with your order details and ID. When your order is shipped, we’ll send you another email. Now just chill and wait for your fresh Wedesi order to arrive!

We’ve partnered with top courier services to bring your order right to your doorstep within 10-14 business days, depending on your location. All packages are sealed to ensure your gear arrives in perfect condition.

First, check your bank account to confirm the deduction. In most cases, banks roll back the amount within 10 business days. If you still face issues, email us at wedesistreet@gmail.com, and we’ll sort it out.

1. Log into your account and go to ‘Orders.’
2. You’ll see the status of your current order and order history.
3. Or, click ‘Track Order’ on the top right, enter your order ID, and check the status. Also, after placing your order, you’ll receive a mail with the tracking ID.
4. You’ll also receive updates via email and SMS once your order is confirmed and shipped. If there’s any delay, we’ll keep you posted with revised timelines.

For urgent queries or concerns, reach out to us at wedesistreet@gmail.com.

Absolutely! All transactions are processed over a secure, encrypted connection. Your details are safe, and your money is secure with us.

If Cash on Delivery (COD) isn’t available, it means the service isn’t accessible in your area. You can:

• Opt for Debit Card, Credit Card, or Net Banking.
• Choose an alternate delivery address where COD is available.

Nope, not a single one! What you see is what you pay—no surprises, ever.

1. Double-check your account details, billing info, and password (for Net Banking).
2. Ensure your internet connection is stable.
3. If the amount is debited despite a failure, it usually gets refunded to your account within 10 business days. For further help, email us at wedesistreet@gmail.com.

Metros: Orders are typically delivered within 10-12 business days once shipped.
Rest of India: Expect delivery in 12-14 business days.
Delivery timelines may vary due to public holidays, extreme weather, or other unforeseen events.

Pre-order products ship on the date mentioned in the product description. If there’s a delay due to unexpected demand or any other issue, our team will keep you informed every step of the way.

Once your order is dispatched, we’ll send you an email and SMS with a tracking link.

You can also log into your account on our website

Go to ‘Account’ (top right corner).
Click on ‘Track Order’ next to your Order ID.

For prepaid orders that couldn’t be delivered and are returned to us, we’ll refund the amount as a Gift Card for future use.

For any queries, reach out to us at wedesistreet@gmail.com

You can return any item within 7 days of purchase for a full refund, as long as it meets our eligibility criteria.

If you'd like to exchange a product:
Email us at wedesi.street@gmail.com with your order number and reason for the exchange.
Once we receive and inspect the product, we’ll initiate the exchange process.

Yes, some items can’t be returned or exchanged, including:

• Exclusive Tees
• Tote Bags

To initiate a return or exchange:

• Raise a return request, by emailing us your order number on wedesi.street@gmail.com.
• Guests? Just email us your order number from the same email used for your order.
• Pack the item securely with the original tags, receipt, and any extras.
• Returns are picked up within 2-4 business days in eligible areas.

You can return items separately. There’s no requirement to return all items from your order together—manage your returns as it suits you.

Once your returned item is picked up, refunds are processed within 1-2 business days.

No, items bought during a sale or promotion are not eligible for return or exchange.

If you receive a damaged, defective, missing, or incorrect product, email us within 24 hours at wedesi.street@gmail.com.

Currently, returns and exchanges for online orders are only processed via the email. Items bought in-store must be returned or exchanged at the respective store.

Our return policy lasts for 7 days from the date of delivery. Within this period, you can initiate a return for any issues with your purchase.

Once your returned item is dispatched, you’ll receive detailed tracking information via email. Use the provided link to track the status in real-time.

No, once a return or exchange request has been initiated, it cannot be cancelled. Please review your decision carefully before initiating a request.

For sale orders, only the amount you paid will be refunded. Refunds will not reflect the current product price.

For prepaid orders cancelled before shipment, refunds are processed and credited within 5 business days.

You will receive an email once your refund is initiated. If there’s a delay, contact us at wedesi.street@gmail.com.

• For COD Orders: If the order hasn’t been shipped, you can cancel by contacting customer care.
• For Prepaid Orders:Just visit our website and click to cancel.

Note: Once shipped, orders cannot be modified or cancelled. For assistance, call us, and we’ll do our best to help.

Yes, we do! Email us your order details and design requirements at wedesi.street@gmail.com. We’ll also try to offer a discount based on the quantity of your order.

Yes, upon registration, you’ll be subscribed to our marketing emails and SMS. If you’d prefer not to receive these, you can unsubscribe anytime using the link provided in the email.

Simply click on the ‘Forgot Password’ option on the login page, and we’ll send a password reset link to your registered email.

• Call us immediately after placing the order, and our team will assist you.
• Want to include a personal note? Email it to wedesi.street@gmail.com and call us right after.
  (Note: Character limit is 250 characters.)

Each product page includes a size chart with measurements to help you choose the perfect fit. For additional queries, email us at wedesi.street@gmail.com.

Unfortunately, once your order is confirmed and accepted, no changes can be made. You’ll need to place a new order for additional items.

No, you’ll be refunded only the amount you paid for the product at the time of purchase.

No, these charges are one-time fees and are non-refundable.

Our courier partner will make up to 3 attempts to pick up your product. Make sure to be available or inform someone to hand over the package.